HappyOrNot Analytics shows the feedback collected by your Smileys products as clear, actionable results. You can follow your Happy Index in real time, find patterns by time and location, and share results with your team.
Quick View
Quick View is a quick health check of your performance. It shows key results, compares current and past results, and updates in real time for up to one year back.
Widgets on Quick View page:
- Summary: high-level overview of key performance results
- Top follow-ups: overview of reasons for satisfaction or dissatisfaction
- Results: overview of performance over time
- Ranking: top and bottom performing locations, and change over time
- Hourly pattern: changes in performance by hour
- Weekly pattern: changes in performance by weekday
Details
Details gives you interactive results for deeper analysis. You can filter, drill down and export, and look for long-term trends and the exact times and locations where service drops. To learn how to filter, read How to filter your results in Analytics.
Widgets on Details page:
- Comparison: results across locations and areas
- Pain points: drivers of dissatisfaction
- Highlights: positive feedback
- Demographics: performance across age and gender
- Open feedback: written comments, with a spam filter you can switch on. The Open feedback summary uses AI to summarize the comments you select
- Alerts: real-time notifications for action
Insights
Insights tells the monthly story of how your feedback is changing. It uses HappyOrNot AI to show what changed, why it matters and where to focus next. Insights has three parts:
- Summary timeline: monthly summaries for the experience point and survey you select. Each has a short text summary of the numbers, key observations on the biggest changes and patterns, the biggest ranking changes, and an Open feedback summary. For a month without a summary, select Generate. This needs enough feedback in that month.
- Open feedback responses: the written comments for the selected month. Filter by response type and demographics, sort by time, relevance or feedback type, and select Summarize to get an AI summary of the filtered comments.
- Ranking: select Show all under Biggest rank movements to see how experience points moved against the previous month, by rank or by Happy Index.
AI also works outside Insights: the Open feedback summary is available in Details too. Themes and categories group comments by topic and type, and you can filter by them. For more, read Open feedback categories, Open feedback summary and HappyOrNot AI FAQ.
Alerts
Alerts page show you the status of your Real-time Collaboration alerts. You can also see past alerts and their resolution time. For more information, read Real-time Collaboration.
Foresights
Foresights page shows you patterns in your performance. For more information, read Find recurring patterns with Foresights.
Admin
Here you can manage surveys, experience points and users, and edit your organization settings. You need to have Admin role to access this section.
For information on experience points and groups, read HappyOrNot Analytics and its main components.
Academy
HappyOrNot Academy is a free resource for our users where you can courses on how to use the different features in Analytics.
Help
The Help tab opens the HappyOrNot Support Center, with help articles and guides.
My Profile
In My profile you can edit your account information, the data refreshing interval of Quick View, and your subscriptions for email reports and push notifications. For more information, read Edit your account settings.
Additional features/capabilities within Analytics include:
Reports and sharing
- Email reports : get reports by role, location or level of your organization, delivered daily, weekly or monthly. You can export in Excel, PDF or PowerPoint, and use custom views to focus on the metrics and time periods you need. To subscribe, go to My Profile.
- Live sharing : share live results through a secure link on social media, screens, your website or other digital channels. You can customize the post text.
- Printable posters : show your results in physical locations.
Integrations
- API: connect to BI applications, and customize and display your data. Power BI is supported.
- Zapier: send HappyOrNot data to more than 8,000 workplace tools, such as Slack, Teams and Gmail.
- Single sign-on (SSO): works with common identity tools, such as Microsoft Azure AD, Google, Okta and AWS SSO.