What is HappyOrNot AI?
HappyOrNot AI is a combination of multiple different Artificial Intelligence (AI) technologies, including deep learning neural networks and generative AI large language models (LLM). It goes beyond generic AI and LLM-based solutions and is specifically fine-tuned to analyze real customer feedback, ensuring a deeper understanding of industry context and more actionable insights.
Which features use the HappyOrNot AI?
HappyOrNot AI is currently used in the following features: Insights, themes, open feedback categories, and open feedback summary.
Is my feedback data shared outside HappyOrNot Analytics?
No, we do not share your feedback data, and it is not used for training external AI models.
What languages does the HappyOrNot AI support?
HappyOrNot AI supports all languages, and automatically translates feedback from any language into the language that the user has selected for their Analytics user interface or email reports.
How accurate is HappyOrNot AI?
AI-generated analyses can contain mistakes due to limitations in the data used to generate them. Natural language is complex and often ambiguous, and as AI may lack the nuanced understanding of context that humans possess, this can result in it misanalyzing or misclassifying information. The datasets may also contain biases, which can affect the accuracy of the analysis. We recommend using AI-generated insights only as supplementary information and to apply your own judgment and expertise when interpreting the results.