By default, only Admins can see open feedback categorized as Spam, Profanity, or Harmful in the Open feedback widget. They can choose to view it by selecting Feedback Guard, and unselecting Filter spam, Filter profanity and harmful content.
If you have Admin rights, you can change which users are allowed to turn off the filtering so they can see this kind of open feedback.
- Go to Admin > Users and click the name of the person whose access you want to edit.
- Under Data Access, select Edit.
- Under Feedback Guard restrictions, you can select if the user is allowed to see open feedback containing profanity, spam, or harmful content.