Getting continuous feedback ensures that you have enough data to make decisions about improvement actions. Here are some tips on how to maximize your feedback volume.
Engage & communicate
Make sure that people know that they can leave you feedback. Display posters asking for feedback where the people can see them, for example, on the wall near the feedback kiosks.
If you're measuring employee experience, include regular reminders in your internal newsletters or bring the topic up in team meetings.
Be in the moment
Ensure that you're collecting feedback where people are most likely to give it. Place the SMileys products in the point of action, where it's easy for people to spot them and to leave feedback.
Monitor the traffic flow and don't be afraid to test out different locations to ind the perfect one.
For more tips, read Best place for the Smileys.
Ask
Encourage your staff to ask customers to leave feedback. Personal contact from your staff makes it clear to your customers that you truly value what they have to say.
Set targets
Agree on a goal how much feedback you want to get every month and reward teams for reaching it. This one works especially well when measuring employee experience. Thank people for giving feedback and taking action to develop workplace culture.
Share results
Share your results and any improvement actions that you have made based on the feedback. People are more likely to leave feedback if they know that it's being heard. Use the "You said, we did" posters to regularly share what changes have been made based on the feedback. For more ways how you can share your results straight from HappyOrNot Analytics or email reports, read Share your results.