FAQ

This article provides answers for the most frequently asked questions related to HappyOrNot Smiley Touch.

Have you spotted something in the HappyOrNot reporting service that seems like a bug or an error? Something that shouldn't be there? Let us know! We want to know about bugs that you find so we can fix them as soon as possible.

Learn how to troubleshoot your Smiley Touch if it does not start (the screen remains black) or goes into an on/off loop (the screen turns on and off repeatedly) by checking the cable connections.

This article explains the reasons why you may not see any data in HappyOrNot Analytics.

This article explains how the spam filter for open feedback collected with HappyOrNot Smiley Touch or Smiley Digital.

This article explains what are the main components of HappyOrNot Analytics, including experience points, surveys, and users.

Tips on how to prevent irrelevant feedback left by children playing with the smileys.

This article describes how HappyOrNot Support can set up a custom workweek instead of the default Monday to Sunday.

This article describes how the SIM cards in HappyOrNot devices are protected against theft.

HappyOrNot Analytics is verified to work with the latest versions of modern Internet browsers.

This article provides answers for the most frequently asked questions related to Smiley Terminal Wall.

This article answers commonly used questions about the HappyOrNot demographics feature.

Here you will find answers to the most frequently asked questions on Real-time Alerts and their push notifications.

Learn how to add new users in HappyOrNot Admin.

This article explains how to hide the performance index (the blue line) HappyOrNot Analytics.