Troubleshooting

This article explains the different features HappyOrNot offers to ensure that the feedback you receive can be trusted.

Learn how to manually sync the Smiley Touch after changing survey settings.

The article explains how remote reboot and automatic restart work on Smiley Touch.

Have you spotted something in the HappyOrNot reporting service that seems like a bug or an error? Something that shouldn't be there? Let us know! We want to know about bugs that you find so we can fix them as soon as possible.

Learn how to troubleshoot your Smiley Touch if it does not start (the screen remains black) or goes into an on/off loop (the screen turns on and off repeatedly) by checking the cable connections.

This article explains the reasons why you may not see any data in HappyOrNot Analytics.

This article explains how the spam filter for open feedback collected with HappyOrNot Smiley Touch or Smiley Digital.

This article helps you troubleshoot and fix some of the most common issues with HapppyOrNot Smiley Terminal.

Learn how to care for your HappyOrNot Smileys products.

This article explains how to fix the issue if the Smiley Touch battery does not recharge fully.

This article explains why an email report can be empty and what should be done in those cases.

This article explains how to put Smiley Touch temporarily in a cleaning mode to prevent accidental feedback while cleaning it.

HappyOrNot Analytics is verified to work with the latest versions of modern Internet browsers.

This article helps identify the most common errors when using Live Sharing

This article gives information about the shared follow-up options that are no longer supported.