ArticlesEngage feedback givers with a QR code and custom message

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1.4.2026•Knowledge

Become an expert in this topic with the "Promo screen" course in the HappyOrNot Academy.

The QR code is only available for Smiley Touch. For a similar feature on Smiley Digital, see Set up a redirect page.

You can customize the thank-you screen after the survey to include a custom message and a QR code that leads to either a website or an email address. You can use this, for example, to reward feedback givers with a coupon, invite them to join your loyalty program, ask for a public online review, or direct negative feedback givers to your customer support chat.

💡 TIP: Providing a discount code after negative feedback can improve the feedback giver's impression of you and make it more likely that they return even after a negative experience. 
 NOTE: If you are using the Promo screen, you cannot show feedback results on the Thank you screen.

Add a custom message

Custom messages are survey-specific. For more detailed instructions, see Create a new survey

  1. Under Main screen custom message, select Show custom message.
  2. Enter the text you want to show on the main survey screen. Add translated versions for all your survey languages.
  3. Under Custom messages on the Thank You screen, enter a main text and a secondary text to be shown on the thank you screen. Add translated versions for all your survey languages.
💡 TIP: You can change the color behind the text with custom branding. 

Add a QR code to the thank you screen

The QR code is experience point specific. When the feedback giver uses their device to scan it, it can either take them to a web page, or open their email client and create a new email with the email address as the recipient.

  1. Go to Admin > Surveys.
  2. Open the survey where you want to set up the redirect.
  3. Click the gear icon (image.png) next to the relevant experience point.
  4. Scroll down and change Show QR code on thank you screen to Yes.
  5. Select if you want to have a different QR code shown after positive and negative feedback.
  6. Select if you want the QR code to lead to a web page or an email address. 
  7. Enter the website URL or email address to generate the QR code.
     IMPORTANT: Make sure that you test that the URL you add is correct and works. Having a non-working or incorrect website in your survey can give your feedback givers a bad experience.


    Topics
    Survey ManagementExperience Point ManagementSmiley TouchCollect feedbackTips And Tricks

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