Become an expert in this topic with the "Promo screen" course in the HappyOrNot Academy.
The QR code is only available for Smiley Touch. For a similar feature on Smiley Digital, see Set up a redirect page.
You can customize the thank-you screen after the survey to include a custom message and a QR code that leads the feedback giver to a website of your choice. You can use this, for example, to reward feedback givers with a coupon, invite them to join your loyalty program, request a public online review, or direct negative feedback givers to your customer support chat.
💡 TIP: Providing a discount code after negative feedback can improve the feedback giver's impression of you and make it more likely that they return even after a negative experience.
NOTE: If you are using the Promo screen, you cannot show feedback results on the Thank you screen.
Add a custom message
Custom messages are survey-specific. For more detailed instructions, see Create a new survey
- Under Main screen custom message, select Show custom message.
- Enter the text you want to show on the main survey screen. Add translated versions for all your survey languages.
- Under Custom messages on the Thank You screen, enter a main text and a secondary text to be shown on the thank you screen. Add translated versions for all your survey languages.
💡 TIP: You can change the color behind the text with custom branding.
Add a QR code to the thank you screen
The QR code is experience point specific.
- Go to Admin > Surveys.
- Open the survey where you want to set up the redirect.
- Click the gear icon (
) next to the relevant experience point.
- Scroll down and change Show QR code on thank you screen to Yes.
- Select if you want to have a different QR code shown after positive and negative feedback.
- Enter the QR code URL(s). The code itself is automatically generated.
IMPORTANT: Make sure that you test that the URL you add is correct and works. Having a non-working or incorrect website in your survey can give your feedback givers a bad experience.
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