If you want to discourage people from leaving multiple responses on a Smiley Touch, you can add a delay to the survey so that after each response there is a short break before another response can be given.
By default the delay is 10 seconds but HappyOrNot Support is able to adjust it if needed.
Note that adding a longer delay between surveys creates friction for all feedback givers, which can lead to fewer responses in general. We recommend that you use this only in experience points that have issues with people leaving multiple feedback responses.
Add a delay to an existing survey
- Go to Admin > Surveys and click the survey name.
- Find the experience point and click the gear icon (
).
- Select Force a break between responses and then Save.
To set this as a default for future surveys in a specific experience point, go to Admin > Experience points, and search for the experience point. Then select Settings next to the experience point and select Force a break between responses.