The Ranking widget helps you identify experience points that may need attention or provide opportunities to learn from best practices.
Ranking is available in both the Quick View and Insights tabs in HappyOrNot Analytics, with different options for viewing and comparing performance.
Ranking in Quick View
The Ranking widget in the Quick View tab displays the top and bottom performing experience points, their corresponding scores (Happy Index/NPS), and changes compared to the previous time period.
You can select Show more to view the ranking of all experience points.
Ranking in Insights
In the Insights tab, you can explore your experience points' monthly rankings and compare changes in performance.
To access the ranking, navigate to the Summary Timeline view and select Show all under Biggest rank movements. This opens the Ranking side panel, displaying all experience points ranked for the selected month, compared to the previous month.
Viewing and sorting rankings
In the Ranking side panel, you can switch between two views:
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Rank change: See how each experience point's position in the ranking has changed compared to the previous month.
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Index change: See each experience point's Happy Index and how its score has changed compared to the previous month.
You can also use the Sort by dropdown to organize the results:
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Rank change view: Sort by Rank, Rank change, or Name.
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Index change view: Sort by Rank, Happy Index, Happy Index change, or Name.
Green arrows indicate an increase or upward movement, while red arrows indicate a decrease or downward movement.
These options help you compare performance across experience points, identify improvements, and spot areas that may need attention.
How rankings are calculated
To rank experience points, we use a formula that takes into account the score (Happy Index/NPS) of an experience point and the number of responses collected, as well as the average score and average number of responses across all experience points during the selected period.
The formula calculates a value called the Ranking Score for each experience point. Experience points are ranked based on this value.
The benefit of this method is that an experience point with very few responses has a ranking score weighted more towards the average across all experience points. An experience point with many responses has a ranking score weighted more towards its own score.
In other words, the formula gives more weight to scores based on a larger number of responses, helping make rankings more reliable.
If you would like to explore the calculation in more detail, you can find the formula below.
Ranking Score formula
Experience points are ranked based on their calculated Ranking Score:
RS_j = (WAI × W + I_j × R_j) / (W + R_j)
Where:
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RS_j = Ranking Score (experience point j)
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WAI = Weighted average index across all experience points
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W = Weight given to WAI based on the average number of responses across all experience points
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I_j = Index (experience point j)
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R_j = Number of responses (experience point j)