You can only edit the questions and follow-ups of a survey if you are an admin and have access to all the experience points linked to the survey.
We do not recommend changing the question for a survey that has already started because it can affect the results. Instead, we recommend that you end the current survey and create a new survey that starts after the old one ends. You can, however, change the question for a future survey that has not yet started.
- Go to Admin > Surveys, and click the survey you want to edit.
- Select Edit at the top of the page and make the changes to the question, follow-up options, or follow-up page header. To remove a follow-up option, click its name and select Deselect. To replace it, select Change and choose a new one. Remember to do the same changes to all languages, if needed.
If you remove or change follow-ups for a survey that has already started, or turn them off completely, the old follow-ups will remain visible in the HappyOrNot Analytics for time periods when they were in use.
If the survey uses shared follow-up options, those are no longer supported, which means that you cannot edit them and will need to create new ones if you want to change the text.