ArticlesMove a Smileys product to a new experience point (location)

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15.1.2025•Knowledge

CASE EXAMPLE: Organization ABC has 4 Smileys products in 4 experience points (Location A, Location B, Location C, Location D) with the survey question "Please rate our service today" from 1.1.2020 to 30.6.2020.
On 1.4.2020 the Smileys product in Location D is moved to Location E and it will remain in Location E until 30.6.2020. 
 
  1. Go to  Admin > Smileys and select the Smileys product you want to move. 
  2. Under Product detail, select Edit and change the name of the Smileys product to reflect its current location (it is recommended to name the Smileys product based on its current location for easy management). 
  3. Add a new experience point ("Location E") for the new location, and assign the Smileys product to that experience point. For more information, read How to create an experience point structure and add new experience points or groups. 
  4. Go to Admin > Surveys, and select the survey "Please rate our service today"
  5. Select Add experience points and add the new experience point ("Location E") to the survey with the time period 1.4.2020 to 30.6.2020.
  6. Select Location D under the survey, click the edit icon (edit_icon.png),  and change the time period for it to be from 1.1.2020 to 31.3.2020.

Topics
Survey ManagementExperience Point ManagementSmileysFAQFollow resultsCollect feedbackSmileys Management

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