ArticlesSend HappyOrNot data to other workplace tools through Zapier integration

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13.8.2025•Knowledge

Zapier integration requires HappyOrNot API 2.0. Contact your HappyOrNot contact person to learn how to add it to your subscription.

For more information about Zapier, visit their website (external link).

If you want to send selected feedback items or Analytics alerts to be sent to other workplace apps, such as Salesforce, Slack, or Teams, you can do it by using Zapier integration.

Possible use cases include:

  • Route alerts based on specified triggers to other tools or apps such as Slack or Teams, so they can also be seen by people who do not have a HappyOrNot Analytics account. 
  • Receive notifications when a specific type of open feedback is received, and send it directly to relevant people. For example, send feedback categorized as Urgent to a Slack channel where it can be immediately acted on, Personal feedback to HR, who can use it to reward staff, or Appreciation to the Marketing team for sharing on social media.
  • Receive notifications when a specific Smiley button is pressed and react to it immediately.​

Pre-requisites

Available events

New alert: Triggered when there is a new Analytics alert.

New text feedback. Triggered when new open text feedback is left. You can configure that the event is triggered when any open feedback is left, or when there is feedback from a specific category.

New button feedback. Triggered when there is a new button feedback. You can configure which types of feedback will trigger the event, for example, dark red button presses. 

 NOTE: We do not recommend using HappyOrNot Zapier integration for processing or exporting all received feedback to another tool. We do not recommend selecting, for example, all button feedback as a trigger, especially if you have a high volume of feedback, as each feedback is counted as a separate task. Read more about Tasks (external link). If you need to push all feedback data to other tools, we recommend using the HappyOrNot API instead.

Create a HappyOrNot workflow in Zapier

  1. In Zapier apps, search for HappyOrNot integration and connect it.
  2. Select the trigger event. 
  3. Connect your HappyOrNot account by entering an API 2.0 token. You can find the tokens in Admin > Organization settings > HappyOrNot API.
  4. Configure the experience point, survey, and other specifics for the event trigger.
  5. Test the trigger to ensure it works correctly. 
  6. Search for the app you want to connect with HappyOrNot data.
  7. Select the action your app should perform when the event trigger is met.
  8. Sign in to your account for that app to connect to it.
  9. Customize what the feedback item looks like when it's pushed to the app. 
 NOTE: By default only the contents of the event trigger are included, but you can also add an action event to fetch more information about the event, such as the name of the experience point, survey information, and alert description. However, fetching this information will also count as an additional task. 

 

 

 

 

For more detailed instructions on how to create workflows in Zapier, visit the Zapier Help Center (external link).


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