If you have Real-time Collaboration enabled, the Alerts widget on the Details page shows a list of triggered alerts. The widget is visible if there are alerts within the viewed time period. The widget helps you to see how frequently negative or positive feedback thresholds are exceeded in the identified Experience point/Group.
In the widget, you can see the descriptive headline of the alert, and when and where the alert was generated. Smiley Touch and Smiley Terminal have their own symbols in the widget. The red exclamation mark signifies a negative open alert and the green arrow signifies a positive open alert.
When you click the location of the alert, the whole Details view is updated to show that experience point. When you click the headline of the alert, an info page opens that gives you more information about the alert. If the alert was generated by Smiley Touch, you will see information on the pain points and highlights chosen by the respondents.
The widget lists also the closed alerts and shows you how long an alert was open.
Push notifications to your mobile device or browser can be enabled or disabled by clicking the bell icon in the upper right corner of the widget. The bell icon is only visible, if push notifications are enabled for the used browser or mobile device.
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