ArticlesFilter out irrelevant Smiley Terminal button presses

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15.1.2025•Knowledge

By setting a response interval, you can filter out repeated button presses (irrelevant responses) to ensure the integrity and accuracy of the feedback data. It determines the minimum time to wait until the next button press (response) is included in the reports.
 
NOTE: Smiley Terminals always record and save every single button press ad the data is only filtered out in Analytics and reports, which means if you change the interval for a survey, all data in that survey in Analytics will also change to reflect it.

Example: With a response interval of 5 seconds, if the buttons are pressed 4 times within 5 seconds, only the first button press will be included in the reports, and the other 3 will be excluded.
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  1. Go to Admin > Experience points and search for the relevant group or experience point.
  2. Select Settings.
  3. Under Default survey settings select Edit. 
  4. Under Smiley Terminal select the desired interval. The interval can be 1 second, 2 seconds, 3 seconds, 5 seconds, 10 seconds, 15 seconds, or 30 seconds.
NOTE: Changing the interval for an experience point only affects surveys that are created after the change. To change the interval for an ongoing survey, do it in the survey settings.

Topics
Survey ManagementExperience Point ManagementSmiley TerminalCollect feedbackAdmin

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