ArticlesPreset follow-up options

Follow-up options are available for Smiley Touch and Smiley Digital. If you have a Professional package, you can have an additional follow-up question after the main follow-up question. 

We recommend using the pre-set follow-up options that have been created based on our customers’ needs and which offer a wide selection of industry-specific choices. Just pick the ones that suit you best.

The preset follow-up options also come with ready-made translations for all supported languages, meaning that if you have a multi-language survey, you do not have to provide the translations for them yourself.

Available preset follow-up options

For measuring customer experience

Accessibility, Ambiance, Bureaucracy, Cleanliness, Customer service, Floor cleanliness, Food quality, Hand soap, Info desk, Payment options, Pricing, Product availability, Product freshness, Product selection, Program, Punctuality, Quality of service, Queuing time, Room quality, Service, Smell, Spa experience, Staff attitude, Staff availability, Staff friendliness, Staff professionalism, Talks, Taste of food, Toilet paper, Venue, Wait time, Washroom equipment

For measuring employee experience

Company vision, Leadership, My manager, Personal development, Private life, Teamwork, Work atmosphere, Work environment, Workload, Tools/Technology

Custom follow-up options

If you can’t find suitable follow-up options from our selection, you can also create your own. The only limitation for the options is the length, which is a maximum of 30 characters.

If you want to have a multilingual question with custom options, you will need to add your own translations for all the options. Note that the translations also need to be maximum of 30 characters long.