To get the most out of the HappyOrNot solution, it’s important that you have a plan for how to follow the feedback and a plan for what to do when the results start coming in.
When you start using HappyOrNot, make sure you have answers to these questions:
- How will you communicate about the service both internally and externally?
- Who is monitoring the results and how often?
- How will they communicate the results? Who gets to see them? How often? In what format?
- What are the triggers for taking action?
- What will that action be and how will you measure the impact?
You can easily create a detailed plan for improving your customer/employee satisfaction with HappyOrNot by using the HappyOrNot Service Canvas. You can find a printable PDF of the HappyOrNot Service Canvas in English, Finnish, German and French, plus detailed instructions how to use it, attached to this article.
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