Sharing your results and improvement actions tells people that their feedback matters. It increases trust and inspires people to continue giving feedback.
Best way to communicate this is by sharing results next to the Smileys product. Be specific in your communication, and instead of just sharing people's feedback, also let them know about any improvement actions you have taken based on the feedback. For example, if you’ve added staff during busy hours or changed the cleaning schedule for your bathrooms. An easy way to do it with the "You said, we did" poster .
Other ways that you can share feedback include the following:
- Print out a results poster directly from the email report to print out or post on social media.
- Display results them on an infoscreen in real time or website with Live Sharing.
- Display them on the Smiley Touch Thank you screen.
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