ArticlesSet up a survey with multiple languages

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29.4.2025•Knowledge

Smiley Touch and Smiley Digital allow you to have your questions and follow-up options in as many as nine different languages in one survey. People can then choose themselves which language they would like to use when leaving feedback. 

Available languages

Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English (UK), English (US), Finnish, French, French (Canada). Galician, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Welsh

Note that for the following languages Smiley Touch does not support the local keyboard, and English keyboard is used instead: Croatian, Icelandic, Japanese, Georgian, Korean (South Korea). 

Set up language versions for surveys

  1. Go to Admin > Experience points, find the experience point where you want to use multiple languages, and select Settings.
  2. Under Smiley Touch settings, select Edit.
  3. Select the Main survey language (shown on the screen by default), and any additional languages you want to use in this location, and select Save. Do this for every experience point where you want to use multiple languages.
  4. Create a new survey or edit an existing one, and add translated questions and follow-ups for every language that you want to use in the survey.
💡 TIP: If you have a global survey with multiple languages and want to show only certain ones at certain locations, add all languages to the survey and use the experience point settings to limit which ones are shown in which location. 

Why does the survey have the wrong language or the language options are missing

If the language selection is not shown correctly on the screen, make sure that you have both set up the languages in the experience point settings and have added the translations to the survey.

With Smiley Digital, if you add new languages to an existing survey, you'll need to make sure that the code also includes all the language codes. The easiest way to do this is to export the code again and change it on the website.

Why is the incorrect keyboard shown?

Which keyboard is used is determined based on the language set for the experience point. Make sure that the Main survey language is correct.


Topics
Survey ManagementSmiley TouchCollect feedbackAdmin

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