ArticlesSet up a redirect page

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21.1.2026•Knowledge

For a similar feature for Smiley Touch, see Engage feedback givers with a QR code and custom message.

When collecting feedback with Smiley Digital, you can set up a redirect URL on the Thank You page that takes the feedback giver to another web page after they have finished the survey.

Possible use cases for this feature include:

  • Direct the feedback giver to your homepage or a targeted landing page
  • Give thanks for the feedback with a discount code
  • Lead negative feedback givers to your support page.
  • Encourage feedback givers to leave a public review.
💡 TIP: Providing a discount code after negative feedback can improve the feedback giver's impression of you and make it more likely that they return even after a negative experience.

Set up a default redirect page for an experience point

  1. Go to Admin > Experience points.
  2. Find the experience point with the survey where you want to set up the redirect.
  3. Click the three dots on the right and select Settings.
  4. Under Default survey settings select Edit.
  5. Set Redirect after feedback to Yes.
  6. Select if you want to have the same redirect page for all responses, or a different one after positive and negative ones.
  7. Enter the web address for the redirect page(s). 
  8. Select Save.

Add a redirect page to an existing survey

  1. Go to Admin > Surveys.
  2. Open the survey where you want to set up the redirect.
  3. Click the gear icon (image.png) next to the relevant experience point.
  4. Set Redirect after feedback to Yes.
  5. Select if you want to have the same redirect page for all responses, or a different one after positive and negative ones.
  6. Enter the web address for the redirect page(s). 
  7. Select Save.

Add a custom message

Custom messages are survey-specific. For more detailed instructions, see Create a new survey

  1. Under Main screen custom message, select Show custom message.
  2. Enter the text you want to show on the main survey screen. Add translated versions for all your survey languages.
  3. Under Custom messages on the Thank You screen, enter a main text and a secondary text to be shown on the thank you screen. Add translated versions for all your survey languages.
💡 TIP: You can change the color behind the text with custom branding. 

Example of how a redirect page looks like to a visitor:


Topics
Survey ManagementSmiley DigitalAdminQR codes

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