- Go to Admin > Experience points.
- Find the experience point you want to edit and select Settings.
- Select Edit for the section you want to adjust.
- Adjust the settings and save changes.
Available settings
Experience point details
Name
We recommend a name that is easy to recognize in your organization, for example, London office or West Exit. For more best practises, read Plan your experience point structure.
Public name
This name is used in Real-time Collaboration notifications, and also in Live Sharing and other sharing assets. It is also visible in the Alerts view and Alerts details in HappyOrNot Analytics. If you do not enter a public name, the experience point's name will automatically be used.
Send Smiley status notifications
If this is selected, status notifications about low power/battery will be sent to all users who have access to the experience point.
Default survey settings
Default Smileys product
The Smileys device that is used to collect responses for this experience point. Change the Smileys product assigned to this experience point by selecting its serial number or name from the drop-down list.
Timezone
The timezone of this group and the timezone of any experience points created under it.
Active weekdays
Only responses during these weekdays are included in the survey results. Responses outside these weekdays will be excluded from reports, but can be viewed via a CSV export.
Opening hours
Only responses during these hours are included in the survey results. Responses outside these hours will be excluded from reports, but can be viewed via a CSV export.
Smiley Terminal response interval
The minimum time (seconds) to wait until the next button press (response) is included in the survey results. This can be used to prevent misuse. For example, if the Smiley Terminal response interval is 5 seconds, and the buttons are pressed 4 times within 5 seconds, only the first button press will be included in the survey results. The other 3 responses will be excluded from reports, but can be viewed via a CSV export.
Collect demographic data (Smiley Touch)
Connect survey responses with demographic data.
Force a break between responses (Smiley Touch)
Show a placeholder screen after a feedback response to discourage the same person from answering multiple times.
Show QR code on thank you screen (Smiley Touch)
Show a QR code after the survey to direct the feedback giver to a website.
Smiley Touch UI navigation speed
Choose how long the follow-up screen and open feedback screen will be displayed on Smiley Touch.
Allow feedback again (Smiley Digital and Smiley Sign)
Choose the time period after which the same user can give feedback again.
Ask for open feedback (Smiley Touch, Smiley Sign, and Smiley Digital)
Enable or disable open feedback.
Redirect after feedback (Smiley Sign and Smiley Digital)
Set up a redirect page that is shown to people after they've given feedback.
Smiley Digital frequency (Smiley Digital Pop-up)
Choose how often the Smiley Digital Pop-up panel is shown to an individual user.
Default target
Set a target for your performance.
Default alert triggers
If you have Real-time Collaboration enabled, you can set default triggers for alerts. For more information, read How to set up alerts.
Smiley Touch settings
Default language
This is the default display language of the Smiley Touch.
Additional language
These languages will be available to choose from and show on the top-right corner of the Smiley Touch screen, indicated by the name of the language. There can be up to 8 additional languages.
Custom branding
The logo and brand color to be used in this group and any experience points under it. For more information, read Use your own branding in a Smiley Touch survey.