Collecting contact info is a part of the Professional package. Your HappyOrNot contact will be happy to give you more information on the legal requirements to enable it.
If you want to give people the option to leave their contact details after the survey, you can do it by adding a "Contact us" screen to a Smiley Touch or Smiley Digital survey. The feedback giver can always skip giving their contact information and only leave regular feedback. We recommend that you only collect contact information if you have the resources to respond to the contact requests in a timely manner.
You can give the feedback giver the option to leave either an email address or a phone number, or both. The contact info data is encrypted end-to-end in transit and at rest.
Admins can create subscriptions to be notified of new contact requests or export them as an Excel. Due to data privacy reasons, contact requests are only stored in Analytics for 30 days and cannot be exported after that.
Start collecting contact information
To be able to collect contact info, you need to first add the details of the legal entity that will handle the feedback givers' information. Your legal entity information will be displayed on a data privacy page that is linked to the survey. You can have multiple legal entities, for example for different countries.
- Go to Admin > Organization settings.
- Scroll down to Contact info settings and select Add new.
- Add the required information for the legal entity.
- Select if you want to ask for the feedback givers' phone number, email, or both.
- Select Select experience points and add the experience points that will be attached to this legal entity.