Quickview
This page provides you with an overview of key service performance results, which allows you to make smart improvement decisions effectively. You get insight into trends in feedback by comparing current and past results. You can see the development of feedback in real-time over a period of up to one year.Widgets on Quick View page:
Details
This page provides you with interactive feedback results that help you research into long-term trends and pinpoint the exact moments and locations that show service decline. On the Details page, you can make more educated improvement decisions for the future.Widgets on Details page:
- Results and Top Results widgets
- Hourly and weekly distribution widgets
- Comparison widget
- Open feedback widget
- Pain points and highlights widgets
- Real-time Alerts widget
- Demographics widget
For information on how you can filter your results on Quick View and Details pages, read How to filter your results in Analytics.
For information on how performance indexes are calculated, read Performance indexes.
Admin
Here you can manage surveys, experience points and users, and edit your organization settings. You need to have Admin role to access this section.For information on experience points and groups, read HappyOrNot Analytics and its main components.
Alerts
Alerts page show you the status of your Real-time Collaboration alerts (part of the Professional package). You can also see past alerts and their resolution time. For more information, read Real-time Collaboration.Foresights
Foresights page shows you patterns in your performance (part of the Professional package). For more information, read Find recurring patterns with Foresights.Academy
HappyOrNot Academy is a free resource for our users where you can courses on how to use the differentfeatures in Analytics.My Profile
In My profile you can edit your account information, the data refreshing interval of Quick View, and your subscriptions for email reports and push notifications.Topics