ArticlesSet a performance target

Setting targets for your performance can help you measure your success. Once you've decided on a target for your performance, you can set it in HappyOrNot Analytics, and see how you're doing with a glance in the Summary widget, in Quick View. 

Some examples of how why our customers have set targets for their performance:

• Target as a part of a service level agreement: In facility management, catering, or similar outsourced services a mutually agreed performance target helps to maintain the desired level of service.
• Target as a part of employee KPIs: Using service performance as one element that affects employee bonuses reminds the staff to keep customer satisfaction as a priority.

Set a target

1. Go to Admin > Organization settings.
2. Under Customization settings, select  Enable target.
3. To set a default target for a group or experience point, go to Experience points and click the name of the group or experience point to open the default experience point settings. Under Default target, select edit and enter the desired value.  

The default target value will be used in all new surveys and experience points created for that group or experience point, but you can also set a different target for each group, experience point, and survey through the experience point settings or survey settings. Note that the default value is not inherited to existing surveys (including  surveys set to start in the future).

💡 TIP: You can quickly see and edit the targets for all groups and experience points associated with a survey through the survey settings. Go to Surveys and click the name of the survey. Under Experience points, the target icon will show the current target for each group and experience point (for example or  if no target has been set yet). To edit the target, just click the icon.

Choosing the right target

If you don't already have a certain target in mind, you can use the data in the attached PDFs to choose a target that would put you within a specific percentile in your industry. Note that if you are measuring both customer experience and employee experience, you might have a different target for each.

We recommended that you keep your target realistic. For example, if your performance usually falls between the threshold values for top 30% and top 40% in your industry, your next target could be the threshold value for top 30%. If you don't yet know your baseline performance, we recommend starting with a target that would put you in the top 50%, and then adjust it later.